Busy moments
Routine questions still arrive during vehicle handoffs, cleaning, and damage checks.
Every call answered. Your phone stays free.
A complete customer communication system for car rental agencies — phone, WhatsApp, SMS, and CRM working together, not separate tools you have to stitch together yourself.
For rental teams tired of repeating the same answers Phone, WhatsApp & SMS English & Spanish
Hear the prerecorded automated phone menu and choose an option.
Try pickup, drop-off, or reservation availability.
The chat channel opens automatically so you can continue the conversation.
No form or card required to try the demo.
Rental companies we work with.
Where your team’s time goes
Routine questions interrupt real work.
Your staff should be handling vehicles and customers, not stuck repeating the same information over and over.
The same questions
Pickup addresses, return instructions, and availability get asked all day.
English and Spanish
Customers get a clear answer without waiting for the right bilingual staff member.
Human help when needed
Routine requests are automatic. Customers can ask to continue with your team.
How it works
From call to answer in five steps.
The caller chooses what they need, receives the information, and can continue by chat.
01
Incoming call
The system answers, even when your team is busy or the office is closed.
02
Menu options
The caller chooses what they need from your agency’s prerecorded menu.
03
Message sent
Hours, rates, availability, or location arrive by SMS or WhatsApp.
04
Chat continues
The customer can keep asking questions or request help from your team.
05
Conversation logged
The interaction reaches your customer management system or your team as an internal notification.
Two phases
Fixed answers first. AI later.
The evaluation period starts with answers your agency approves. Conversational AI is optional and only added after your policies are documented.
Phase 1 Included in the evaluation period
Fixed answers from day one.
Your agency approves the answers for hours, rates, location, availability, and basic policies.
- Agency-approved answers
- Fast setup
- No guessing
Phase 2 Optional
AI for documented policies.
Add conversational AI only when your policies are documented. Questions outside those policies go to your team.
Once your policies are documented, we configure specialized AI assistants for each type of request — pickup, deposits, lost items, and more — instead of one generic chatbot trying to handle everything.
- Answers from your policies
- Human handoff when needed
- No improvised promises
In practice, routine requests like these are resolved automatically about 80% of the time — the rest are handed to a human, as designed.
The requests your team gets every day.
See how the system handles four common rental requests.
Pickup
Resolved automaticallyCommon question
Customers call when they cannot find the pickup point or the shuttle is delayed.
What happens
Approved pickup and shuttle instructions are sent immediately, without interrupting your team.
Security deposit inquiry
Resolved automaticallyCommon question
A customer asks when the deposit will be released while it is still within the documented policy period.
What happens
The system reads the approved policy and replies automatically with the exact expected release date.
Reservation extension
Human handoffCommon question
A customer wants to keep the vehicle longer and needs updated availability and pricing.
What happens
The request is collected and handed to a person who can confirm availability and generate the invoice.
Unknown charge dispute
Always human handoffCommon question
A customer sees a charge they do not recognize and needs an account-specific explanation.
What happens
The context is logged and the conversation always goes to a person; the system never improvises an answer.
Who is this for?
Built for busy car-rental teams.
Best suited to rental businesses where fast communication has a direct impact on bookings and customer experience.
Great fit
- Independent car rental companies
- Multi-location rental operators
- Airport and franchise rental teams
- Companies receiving frequent phone inquiries
- Teams overwhelmed by repetitive customer questions
Probably not a fit
- Individual peer-to-peer hosts renting their own 1–2 vehicles
- Teams unwilling to communicate by phone, SMS, or WhatsApp going forward
10-day evaluation. Then $300/month.
Your evaluation period starts when the messaging line is approved and the system is ready—not during the setup call.
What’s included
- No setup fee
- 10 active evaluation days
- 3 locations included
- 3 phone extensions included
- Legal templates included (sample Terms & Conditions and Privacy Policy for your website)
How pricing works
- $300/month for the first 3 months, then $500/month
- Locations 4–10: +$50/month each
- More than 10 locations: custom business pricing
- Additional extensions: +$10/month each
- Card on file from activation
- Call and message usage billed weekly to the card from activation
Locations and extensions are counted separately. A location is a physical office; an extension is an individual phone line for a staff member (front desk, manager, etc.). Most agencies need more extensions than locations.
$300 /month
Your first 3 paid months · then $500/month
Your first $300 monthly platform payment is charged on day 11 unless you cancel before the evaluation period ends.
Currently accepting 2 new agencies per month.
Frequently asked questions.
Evaluation period & pricing
When does the 10-day evaluation period begin?
The 10 active evaluation days begin only after the business messaging line approval is complete and the automated system is ready to receive real inquiries — not on the activation call. The platform itself has no subscription charge during the evaluation period; call and message usage is billed weekly from activation.
Why is a card required from the beginning?
Setup and messaging verification are included at no extra cost. The card on file is used both to activate your evaluation period and to bill weekly call and message usage. Usage charges begin at activation and are separate from the monthly plan fee.
What will I pay if I continue?
The launch promotion is $300 per month for your first 3 paid months, then $500 per month. The base plan includes 3 locations and 3 extensions; additional locations and extensions cost extra, with custom pricing for agencies with more than 10 locations.
How do I cancel before the evaluation period ends?
To cancel, contact us at +1 (863) 359-4392 or info@rau.solutions before day 11 of your evaluation period. No subscription charge is made once cancelled.
How it works
How are incoming calls handled?
Calls enter an automated phone menu with prerecorded options defined and approved by your agency. The customer chooses the information they need, and the system sends it by SMS or WhatsApp.
Can my team take over or prioritize a VIP customer?
Yes. The workflow can transfer a call, schedule a follow-up, notify your staff, or hand the chat to a person. Manual takeover and VIP routing are configured during setup according to your agency’s approved process. The system handles repetitive inquiries; your team stays in control.
How long does setup take, and can I keep using my current business number?
Most deployments are completed within a few days. The messaging approval process can take a few hours to a couple of days, and that waiting time does not use your evaluation period. During active service, calls to your existing business number can usually be forwarded into the approved automated phone menu.
What languages does it support?
English and Spanish are supported out of the box. Additional languages — including Portuguese and French — can be added on request; this involves extra setup time for recordings and configuration, so mention it during your setup call if you need one.
What happens if a customer disputes a charge?
Every conversation — whether by call or chat — is logged and can be retrieved as a clear record of what was communicated, which is useful evidence if a customer disputes a charge.
AI & safety
Does the evaluation period include an AI chatbot?
The evaluation period starts with a structured automated flow, not a conversational AI chatbot. This keeps every answer controlled, predictable, and aligned with the information approved by your agency.
Why do you start with a structured flow instead of AI?
Without clear written policies, an AI chatbot can provide an answer or promise a condition your agency does not honor. A fixed flow is safer, faster to launch, and less expensive to maintain. Conversational AI becomes an optional second phase once your policies are documented.
What happens if the system does not know an answer?
Phase 1 responds only with approved information and never improvises. In the optional AI phase, questions outside your documented rental requirements, pick-up instructions, return policies, or FAQs are automatically handed to a human agent.
Book a 30-minute call.
Tell us about your agency so we can focus the call on your workflow.