Booking and quote inquiries
We collect the renter’s details and pass them to your team to quote or negotiate. An inquiry does not confirm a booking, availability or final price.
For car rental teams
Handle inquiries even when your team is busy or the office is closed.
RAU answers routine questions, collects details from people who want to rent, and passes inquiries that need human attention to your team.
Companies we work with 
Real situations
Fewer repeat questions. More time for your team.
Routine questions
Customers can hear approved information about locations, pickup and procedures on the call, or receive it by SMS or WhatsApp, depending on the option enabled.
After-hours returns
If a location accepts after-hours returns and has the necessary setup, such as a key box, we share its approved instructions. The system does not confirm that the vehicle was physically returned.
How it works
A phone call starts the journey.
01
Call and choose
The customer hears an automated phone menu approved by your agency and chooses what they need.
02
Get the information
They can hear it on the call or receive it by SMS or WhatsApp, depending on the option enabled. Chat can continue and collect details.
03
Your team takes over
When a person is needed, the inquiry is routed or your configured team is notified. A notification does not guarantee an immediate human response.
Automation grows with your operation.
We start with the questions and answers your team already knows. We help organize them by location and expand automation as answers are confirmed. Your owner or a designated person validates the information in writing; you do not need a complete manual to get started.
Pricing and trial
A clear price per location.
US$200/mo
per physical location
Each physical office counts as a location. Two offices in separate buildings count as two, even on the same block.
Book a meetingThe monthly plan includes
- Initial setup at no additional charge
- A phone menu adapted to your operation
- Hosting, operation and system maintenance
- WhatsApp connection and subscription
- Chatbot and AI costs within the service
- Help organizing information and gradual improvements within the service’s capabilities
Call and message usage is billed separately. We explain the applicable rates in the proposal before you accept.
10 trial days once the flow is working
The trial starts when the flow is operating, not during setup. After 10 days, the monthly fee is charged automatically unless you request cancellation.
Frequently asked questions
The essentials, clearly explained.
What if an inquiry needs a person?
The system routes or notifies the person or group your agency configures. Automation can run after hours, but that does not mean a person is available to reply at that time.
Do I need to document my whole operation first?
No. We begin with information and answers you already know. We help organize them by location, and a person responsible at your agency validates them in writing before automation expands.
What is included and what is billed separately?
The monthly fee is US$200 per physical location and includes initial setup, an adapted menu, operation and maintenance, WhatsApp connection and subscription, and chatbot and AI costs within the service. Call and message usage is separate; rates are detailed before you sign.
When does the trial start and end?
The 10 days begin when the flow is working, not during setup. The monthly fee is then charged automatically unless you request cancellation. The cancellation procedure is provided in the proposal and agreement.
Can I start with one location?
Yes. Pricing is per physical location; there is no multi-location package minimum.
When is a RAU team member available?
Human support is available on US business days from 8 a.m. to 5 p.m. Eastern Time. Automated service and human support are different things.
Let’s talk
Let’s see which of these improvements make sense for your operation.
Book 30 minutes on Zoom. We’ll discuss your inquiries, locations and what to automate first.